Thank you for choosing Gem State Compounds.
We are committed to processing and shipping your order accurately and efficiently. Please review the following shipping information before placing your order.
Order Processing
Orders placed before 12:00 PM Mountain Time (Monday through Friday, excluding holidays) are typically processed and shipped the same business day.
Orders placed after 12:00 PM Mountain Time, on weekends, or on holidays will be processed on the next business day.
While we strive to meet these processing times, occasional delays may occur due to high order volume, severe weather, carrier delays, or other circumstances beyond our control.
Order Accuracy
Please review your order carefully before submitting it. Once an order has been placed, we cannot guarantee that changes or cancellations can be made before processing begins.
If you need to update your shipping information or have questions about your order, please contact us as soon as possible at support@gscompounds.com. We will make every reasonable effort to assist you before your order ships.
Shipping Rates
Shipping costs are calculated during checkout based on the shipping method selected and the delivery destination.
Orders totaling $175 or more qualify for free standard shipping within the United States.
Local Delivery
Where available, local delivery may be offered during checkout for a flat delivery fee.
Availability and delivery times may vary depending on your location.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address.
Gem State Compounds is not responsible for delays, returned shipments, or additional shipping charges resulting from incorrect or incomplete shipping information provided during checkout.
Order Tracking
Once your order has shipped, a shipping confirmation email with tracking information will be sent to the email address associated with your account.
Please allow up to 24 hours for tracking information to become active.
Lost, Delayed, or Stolen Packages
Once an order has been accepted by the shipping carrier, delivery is the responsibility of the carrier.
If your package is delayed, lost, or marked as delivered but cannot be located, we recommend contacting the shipping carrier directly.
Gem State Compounds will gladly assist in working with the carrier whenever possible; however, we cannot guarantee reimbursement for packages lost or stolen after delivery has been confirmed by the carrier.
Damaged or Incorrect Orders
If your order arrives damaged or you receive an incorrect item, please contact us within 48 hours of delivery.
To help us investigate and resolve the issue, please include:
- Clear photos of the product(s)
- Photos of any damaged packaging
- Photos of the shipping box
- A photo of the shipping label
Failure to provide supporting photos may delay or prevent the processing of your claim.
Each claim is reviewed individually, and any resolution will be determined at the sole discretion of Gem State Compounds.
Shipping Restrictions
Customers are responsible for ensuring that products purchased from Gem State Compounds may legally be purchased, possessed, and used within their jurisdiction.
We reserve the right to refuse or cancel any order that we believe may violate applicable laws or our Terms & Conditions.
Research Use Only
All products sold by Gem State Compounds are supplied exclusively for lawful laboratory research purposes.
Our products are not intended for human consumption, veterinary use, therapeutic use, diagnostic use, or clinical applications.
Questions?
If you have any questions regarding shipping or an existing order, we’re happy to help.
Gem State Compounds
Email: support@gscompounds.com
